AccommodationShop.co.uk --- Terms of Use.
BOOKING TERMS AND CONDITIONS
1. RESERVATIONS
Accommodationshop.co.uk acts as a selling agent on behalf of the hotel, apartment and villa properties displayed on this website. When you make a reservation your contract will be made with the accommodation or service provider concerned.
Confirmation of reservations made directly by consumers are conditional on acceptance of the following Booking Terms and Conditions and, additionally any specific terms and conditions relating to the accommodation or service selected. They apply to all bookings made via accommodationshop.co.uk and to all members of your party. Reservations placed via travel agents or other professional operators may be subject to different terms and conditions.
The person making the booking must be 18 years of age or over and in the event that all members of the party travelling are under 18 it is necessary to seek prior acceptance of the booking from the accommodation involved.
Persons not wishing to be legally bound by these Terms and Conditions should not make any reservations through Accommodationshop.
2. PRICES and AVAILABILITY
Our website (www.accommodationshop.co.uk) and booking systems are live and prices and availability can be changed by the accommodation or service providers without notice at any time. Should it be necessary, a fee to cover booking and administration costs will have been included in the total price shown. The price and availability relevant to any booking is:
for bookings by telephone, fax or post - that shown on your written confirmation which may be issued by fax, email or post.
for online bookings - that shown* on your Accommodation Booking Confirmation which is issued automatically by email at time of booking.
*Accommodation Shop, and the accommodation / service providers expect the customer to act in good faith should they discover a suspected error in pricing on our website prior to placing a reservation. We will not automatically accept liability should a booking be made online where it is reasonable to say that a customer should have suspected a pricing error. In these circumstances the customer will be invited to pay the correct price otherwise the booking may be refused, any confirmation issued regarded as invalid and the property involved advised accordingly.
3. CONFIRMATIONS
Accommodation is reserved and a contract established at the time a Confirmation Invoice and/or Booking Reference is issued. At this time the accommodation/service provider becomes responsible to provide you with that booked and you become responsible to pay for it.
In the event of payment not being received by the due date, or later rescinded, arrangements may be cancelled without further notice and cancellation charges imposed.
4. INSURANCE
It is strongly recommended that clients take out holiday insurance at the time of booking.
5. PAYMENT
When making a booking LESS THAN 12 WEEKS/84 DAYS prior to departure FULL PAYMENT is required at the time of booking.
When making a booking MORE THAN 12 WEEKS/84 DAYS prior to departure a deposit of 15% OF THE TOTAL BOOKING VALUE is payable at time of booking.
In the case of VILLAS and other privately owned accommodations the deposit payment and cancellation and terms are at the discretion of the individual owner. It is important to check that the payment and cancellation terms are acceptable to you before confirming your booking.
The balance in full must be paid no later than 12 weeks before departure. In the event of payment not being received in full by the due date we reserve the right to cancel arrangements made and levy charges as in Booking Condition 8 below.
ALL CREDIT CARD PAYMENTS ARE SURCHARGED AT 3% UNLESS OTHERWISE SPECIFICALLY STATED.
6. SPECIAL REQUIREMENTS
Accommodation Shop Limited will pass any request made in writing to the accommodation or service provider concerned. A note of a request on any documentation simply confirms it has been passed on to the supplier and does not imply or guarantee it can be met. If a special request can only be met at additional cost the amount will either be invoiced prior to departure or the procedure for payment in resort will be advised. UNLESS specifically agreed in writing Accommodation Shop Ltd cannot accept any booking which is conditional on the satisfaction of a Special Request.
7. IF YOU WISH TO ALTER A BOOKING
We will do our best to help. An administration fee of £10 may be payable for each alteration made. If you wish to alter a booking within 6 weeks of departure, cancellation charges could apply.
8. CANCELLATION
If a booking or part thereof is cancelled, after a contract has been established between the accommodation or service provider and the customer as in Clause 3, we must receive written advice of the cancellation signed, wherever possible, by the person who signed the booking form and the following charges will then apply:
More than 42 days prior to departure Deposit
42 – 29 days prior to departure 25%
28 – 15 days prior to departure 50%
14 – 4 days prior to departure 75%
3 days to date of departure and after 100%
The above cancellation charges are shown as a percentage of the total cost including the deposit of 15% which will be taken into account when any cancellation invoice is raised. It may be possible to make a claim under any insurance policy arranged as in Booking Condition 4 above, subject to the terms of the policy.
9. CAR HIRE
Accommodation Shop Limited acts only as an introductory agent in relation to car hire. Your contract is with the hire company operator whose terms and conditions are detailed on the contract signed on collection of the vehicle. In Florida drivers must be 21 and have held a full driving licence for a year. There are strict penalties for drink driving.
10. DESCRIPTIONS
Accommodation Shop’s Limited descriptions are prepared in good faith, often many months in advance. They are based on information supplied by overseas providers and whilst believed to be correct at the time of publication we cannot accept any liability for errors and omissions in descriptions. Whilst the Company will notify any changes wherever possible there may be occasions when an advertised facility is not available, for example certain facilities such as swimming pools may require refurbishment or maintenance, amenities or activities can be cancelled or curtailed due to lack of demand or weather conditions, this is especially possible during early and late season. The periods of operation of air conditioning / central heating are at the discretion of the Hotelier and cannot be guaranteed. The availability of children’s clubs and activities may depend on the number of children in residence and / or demand. In some properties the children’s clubs and activities are run by specific tour operators and available only to their clients. Where Satellite TV is provided, it cannot be guaranteed which channels are available unless specifically named although at least one English channel will normally be available. Some facilities may be at extra charge payable locally.
11. IF YOUR ARRANGEMENTS HAVE TO BE ALTERED
Every effort is made to maintain arrangements as advertised but, because they are planned many months in advance, changes may occur for reasons which are totally beyond the control of the accommodation or service provider. They/we reserve the right to substitute alternative accommodation of the same or superior standard in the same resort should this become unavoidable. Occasionally it may only be possible to offer alternatives of a lower standard or in a different resort in which case compensation may be offered. You have the choice of accepting the change and any compensation offered or cancelling the accommodation booking and receiving a full refund in respect of accommodation unoccupied without incurring any cancellation charges. No liability is accepted for any consequential losses relating to travel or other services provided by other suppliers.
12. NUMBER OF NIGHTS
The ‘No of Nights’ stated in all of the price panels refers to the number of nights accommodation booked. Some flights are night flights and on arrival in the resort the room/accommodation is immediately available as it has been reserved from the previous day. This, therefore, counts as one of the holiday nights.
13. ACCOMMODATION - OCCUPANCY AND BEHAVIOUR
The accommodation is reserved exclusively for the persons named or numbered on the booking form. Unauthorised occupancy can lead to the whole party being forced to leave the accommodation immediately. In these circumstances re-accommodation is at the additional expense of the client.
Certain standards of behaviour are expected by the various local communities and clients are requested to observe them. We reserve the right to terminate without compensation the holiday tenancy of any client(s) whose behaviour is causing annoyance or damage to property or persons whether employees, other clients or apartment owners.
14. DAMAGE AND BREAKAGES
Clients are responsible for the costs of rectifying any damage or deficiency arising from their occupancy and many properties may ask for a key/damage deposit, which is refundable where appropriate, on departure. It is important therefore, that any damage or deficiency noted on arrival is brought to the attention of reception as soon as possible. Known deposit charges will be advised at time of booking.
15. ELDERLY AND DISABLED CLIENTS
We are happy to make enquiries and provide an opinion about the suitability of particular accommodation and resorts for the disabled, elderly etc. Any advice given in this respect must be confirmed in writing if special requirements are a material part of the booking.
16. PROBLEMS AND COMPLAINTS
In the event of a problem or complaint, this should be brought to the immediate notice of the Hotelier or Supplier of the accommodation or service concerned. Notifying a problem immediately gives the accommodation or service provider concerned the opportunity to resolve any problem on the spot and minimise any inconvenience.
Most problems are quickly resolved, however, should a problem persist or it is felt necessary to pursue the matter further you should contact our overseas agents / resort representatives whose name and address are shown on the accommodation voucher who should take immediate action to assist in the resolution of any problems as quickly as possible.
Should it be necessary to contact our Overseas Agents or any other party in connection with problems or complaints clients should use the cheapest method of communication available which is frequently the local public telephone service. The additional cost of calls made by mobile telephone are not usually reimbursed by Accommodation Shop or overseas accommodation and service providers.
If for any reason you cannot contact our overseas agents or representatives our UK offices are open 6 days per week. Contact details can be found on our invoices, document wallets, web site and travel documents.
In the unusual event of a problem remaining unresolved on return to the UK and providing that the correct procedures have been followed, full details together with a copy of any written complaint to the Supplier or our Overseas Agent should be received at our Head Office not later than 28 days after the date of return to the UK.
Overseas Hoteliers and Suppliers frequently refuse to entertain any complaints not properly notified in writing at the time. Failure to follow the above procedures and/or failure to complain within 28 days of return may reduce or extinguish any rights to claim compensation from us or from any relevant supplier. Any such rights will be reduced or extinguished if, had the customer(s) followed the above procedures, they, Accommodation Shop Limited or the service provider could have taken steps to reduce any loss or damage suffered or entirely prevented it from being suffered.
Accommodation Shop regards customer care as a priority area and our UK customer services department will act as intermediary in any negotiations between the client and the accommodation / service provider concerned with a view to bringing any issues to a mutually acceptable conclusion. In the unlikely event that this is not possible and the customer wishes to take matters further they must do so directly with the accommodation / service provider concerned.
17. LIABILITYAND JURISDICTION
Accommodation Shop Limited markets ‘accommodation only’ and any contract will therefore be for that confirmed accommodation only. If the customer, their travel agent or other intermediary acting on their behalf books any other services (such as flights, ferries, car hire, transfers) such services will be provided by and subject to separate contract with the operator, supplier or other third party who has agreed to provide them.
Accommodation Shop acts only as a booking agent on behalf of the accommodation / service providers with whom your contract is made. Because we act only as a booking agent we have no liability for any of the accommodation arrangements or for any unforeseen shortcomings there may be in the property, facilities or services provided. Accommodation Shop accepts no liability for illness, personal injury, death, damage, loss or inconvenience unless caused by our own negligence.
Any claims for deficiencies in the accommodation/services provided, or damages, illness, injuries or death arising out of your use of the accommodation / services must be brought against the accommodation / service provider and not accommodationshop.co.uk and will be subject to the laws of the country in which the accommodation / service is provided.
Neither Accommodation Shop Limited nor the accommodation/service providers can accept any liability for losses that were not foreseeable to both parties when the contract was formed or for losses not caused by any breach on the part of the Company or the accommodation or service providers. We do not accept responsibility where accommodation or services provided is/are unsuitable or detract from enjoyment because of a reason (e.g. mobility problems) not made known to Accommodation Shop Limited at the time the accommodation and/or services were booked.
In the event of any dispute concerning standards of the administration services provided by Accommodation Shop Limited or standards of accommodation provided by the accommodation/service providers concerned, liability shall be limited to a maximum of twice the amount paid for the accommodation or services in question (personal injury, illness or death excluded). The maximum amount would only be payable where every aspect of the accommodation or service has gone wrong and the customer has not received any benefit from the contracted arrangements.
In the event of any disparity between booking conditions displayed on line on this website (www.accommodationshop.co.uk) and those elsewhere then the terms displayed on this website will always apply to all bookings made on line.
Please note that if any part of these booking conditions is found to be invalid or unenforceable, then the remainder of these booking conditions will not be affected but will remain valid and enforceable. All disputes will be governed by English Law and are dealt with in the courts of England or Wales except if you are normally resident in Northern Ireland or Scotland, you may take proceedings in the court of your normal residence.
© Accommodation Shop 2010
08/12/10